Your Healthcare Rights
Adeney Private Hospital respects your rights at all times and adheres to the Australia Charter of Healthcare Rights.
What You Can Expect From Us
Respect
You have the right to:
- Be treated as an individual with respect and dignity
- Have your culture identity, beliefs and choices recognised and respected
Information
You have the right to:
- Clear information about your condition
- The possible benefits and risks of different tests and treatment so you can give informed consent
- Receive information about services, waiting time and costs
- Be given assistance when you need it to help you understand and use health information
- Request access to your health information
- Be told if something has gone wrong, how it happened, how it may affect you and what is being done to make your care safe
Partnership
You have the right to:
- Ask questions and be involved in open and honest communication
- Make decisions with your care provider to the extent that you choose
- Include the people that you want in planning and decision making
Safety
You have the right to:
- Receive safe and high-quality healthcare that meets national standards
- Be cared for in an environment that makes you feel safe
Access
You have the right to:
- Access healthcare services and treatment that meets your needs
Privacy
You have the right to:
- Have your personal history respected
- Have all information about you and your health kept secure and confidential
Give Feedback
You have the right to:
- Provide feedback or make a complaint without affecting the way you are treated
- Have my concerns addressed in a transparent and timely way
- Share my experience and participate to improve the quality of care and heal services